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Leicester-based · Managed IT, Consulting & Software

Smarter IT.
Scalable Software.
One Trusted Partner.

We deliver smart, scalable IT and software services that evolve with your business.
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99%
Client retention
Nearly every customer who joins us, stays with us.
10+
Years in IT
A decade running IT for growing UK businesses.
3 hr
Average Response
From your ticket to a real person working on it.
300+
Projects Delivered
Across support, consulting and software.
WHO WE HELP

Which Kind of Business Are You?

Two kinds of business come to POLARIS. Both get the same people, the same tooling and the same published numbers.

No IT team? We are your IT team.

Your complete IT department through helpdesk, devices, security and licensing handled end to end, with one number to call and a named person who answers it.
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Got IT covered? We make your team go further.

Extra capacity, specialist security skills and project delivery that complement your in-house team, fully outsourced where you want it, hands off where you don't.
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WHAT WE DO

Three Pillars. One Trusted Partner.

Comprehensive IT services designed to keep your business running smoothly, with expert support when you need it.

Support

Your business keeps running smoothly — managed IT support, helpdesk, network and cybersecurity, with expert help when you need it.
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Consult

A clear, practical roadmap for your technology — strategy, systems reviews, cloud readiness and compliance.
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Software

The right tools, licensed and looked after — Microsoft 365, endpoint security, backup, telephony and cloud infrastructure.
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HOW WE RUN YOUR IT

The IT Partner That
Knows Your Name.

Backed by the same enterprise-grade tooling the big providers run and direct access to the people doing the work.

Monitored & Patched

Every device watched and kept up to date, around the clock.

Managed Wherever

Laptops and mobiles configured and compliant in the office or at home.

Threats Stopped Early

Email and network threats blocked before they reach your team.

Always Recoverable

Your data backed up and restorable — tested rather than assumed.
SERVICE PERFORMANCE

How We Performed This Quarter.

Real numbers from our service desk — published every quarter, not promised.
2hr
Average first response
Against the 3-hour commitment in every agreement.
94%
Resolved same day
Tickets closed inside one working day.
78%
First-contact fix
Sorted by the first person you speak to.
4.9/5.0
Customer satisfaction
Post-ticket scores across the quarter.
SECTORS

Built Around Your Sector.

We learn how your industry works, then run your IT the way it needs to be run with a customer in each sector who can tell you what that's like.

Logistics

Systems that keep orders moving, from warehouse to doorstep.
“They act as an extension of my business, not just a supplier.”
Director, BIG FULFILMENT

Fire Safety

Engineers in the field, compliance on the line, IT that keeps both connected.
“One partner for our licences, our phones and our security and a person who answers.”
Director, Aflame Fire Services

Wholesale

Reliable trading systems and protected stock data, day in, day out.
“Clear, reliable and practical issues are sorted before they slow us down.”
Director, Chrysalis Supplies
Case Study · Fire Safety

Aflame Fire:
One Partner for the Whole Stack.

“They don't just solve today's challenge. They act as an extension of my business, looking ahead so we don't have to.”
Director, Aflame Fire Services
ACCREDITED PARTNERS
Microsoft
OpenText
Check Point
Commvault
Tailscale

Would Your Business Pass Cyber Essentials?

Three minutes, no signup — see how you score against the five controls, and what to fix first.
Start the Self-Check

Ready to Get Your Tech on Track?

Book a discovery call and we'll map a clear, practical plan for your business. Our calls have no jargon, no pressure.
Book a Discovery Call